IMPORTANT INFORMATION:

All information, tolerances, specifications, measurements as well as prices has been checked for accuracy and correctness. However, Scrubber City, Inc assumes no responsibility for any errors or omissions you may find. Our company reserves the right to make any changes to any of the information provided without any prior notice. Due to manufacturer’ price increase, prices are subject to change without any notice. Orders will be billed at prices in effect at the time of order. Please verify all prices at the time of order. Customer is to pay shipping fee and tax. Transportation companies are sole responsible for any shipment damages or discrepancies once the shipment left our place. The customer is responsible for inspecting the order upon receipt. Scrubber City, Inc is not responsible for damage or order shortage if the customer has signed for the goods and does not make a note of damages on the shipping receipt.


PAYMENTS:

All payments are to be made in US Funds. We accept the following method of payment: money order, credit card (Visa, Master Card, Discover, American Express), PayPal and wire transfer. We do NOT offer C.O.D as an option of payment. Customer is responsible for all fees and charges imposed in association with the wire transfer. Customer is responsible for all fees, taxes, tariffs and other charges for shipments inside and outside US.


SALES TAX:

Sales tax will be applied to all purchases picked up or shipped to any address in Illinois. If your organization is tax exempt, please provide us a valid copy of your tax exempt certificate issued by Dept of Revenue.



RETURNS:

No returns will be accepted without prior approval from Scrubber City, Inc.
A completed Return Merchandise Authorization (RMA) number must accompany all returns. To obtain an RMA number, please contact Customer Service at [email protected].
Unauthorized returns will be refused or scrapped, and no credit will be issued.

All approved returns are subject to a 25% restocking fee unless the item is covered under warranty or was shipped in error. An RMA request must be submitted within 21 days of receipt of merchandise. Once issued, an RMA is valid for 30 days. If the returned merchandise is not received within 30 days, the RMA will be voided and no credit will be issued.

Freight and shipping charges for all returned products, including warranted parts, are the responsibility of the customer. Shipping and handling charges are non-refundable.

All returned merchandise must be in new, resalable condition. Items must be clean, in original packaging, and free from scratches, dents, rust, or other damage. Used or visibly worn parts will not be accepted. Do not write on the merchandise or its packaging.

The following are NON-RETURNABLE items:

• Batteries (including AGM, Gel and Deep Cell Batteries)
• Equipment (Floor scrubbers, sweepers, propane and electric buffers)
• Electronic parts (circuit boards, controllers, relays, diodes, solenoids, etc.) – exchange only with OEM-approved warranty authorization
• Electric motors and parts – exchange only with approved warranty authorization (90-day limited warranty)
• Engines – covered under manufacturer warranty only; not returnable
• Used goods and special order items.